ECOM PLUSE
Frequently Asked Questions
Below you'll find answers to the questions we're asked most often. If you can't find what you're looking for, our team is always happy to help — see our contact details at the bottom of this page.
Ordering
How do I place an order?
Browse our collections, add your chosen products to your cart, and follow the checkout steps. You'll receive a confirmation email once your order is placed.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. We can only make changes before the order has been processed for shipping, so the sooner you reach out, the better.
Do you offer discount codes?
From time to time we run promotions and offer discount codes. Sign up to our newsletter or follow us to stay updated on current offers.
Shipping
How long does delivery take?
Standard UK delivery takes 3-5 business days from dispatch. Express options are available at checkout where applicable. See our Shipping Policy for full details.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size and the delivery speed you choose.
Do you ship outside the UK?
Currently we ship within the United Kingdom. Contact us if you're located elsewhere and want to check availability.
Returns & Refunds
What is your return policy?
Unopened, unused products can be returned within 14 days of delivery for a full refund. See our Return & Refund Policy for full details.
How long do refunds take?
Once we receive and inspect your return, approved refunds are processed within 5-10 business days.
My order arrived damaged, what do I do?
Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund at no extra cost.
Products
Are your products suitable for sensitive skin?
Each product page includes details on skin type suitability. If you have specific concerns or allergies, we recommend checking the full ingredients list or contacting us before purchasing.
How should I store my skincare products?
Store products in a cool, dry place away from direct sunlight to preserve their effectiveness and shelf life.
Do your products have an expiry date?
Yes, like all skincare products, ours have a recommended period of use once opened. This is typically indicated on the packaging.
Are your products cruelty-free?
We're committed to ethical sourcing. For specific certifications on individual products, please contact us.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted checkout systems. We never store your full card details.
Account & Privacy
Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders and check out faster in future.
How is my personal data used?
We take your privacy seriously. See our Privacy Policy for full details on how we collect and use your information.
Still Have Questions? Contact ECOM PLUSE
Email: info@ecompluse.co.uk
Phone: +44 7868 217169
Company: ECOM PLUSE LTD (Company No. 16938843)
Registered Address: Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom