ECOM PLUSE

Return & Refund Policy

We want you to be completely happy with your ECOM PLUSE purchase. If something isn't right, we've made our returns process as straightforward as possible. Please read the details below.

Return Window

You may return unopened, unused products within 14 days of the delivery date for a full refund. The 14-day period begins from the date your order is marked as delivered.

How to Start a Return

Email us at info@ecompluse.co.uk with your order number and the reason for your return. Our team will confirm your return is eligible and provide instructions on where to send your item back.

Condition of Returned Items

For hygiene and safety reasons standard across the skincare industry, items must be unused, unopened, and in their original packaging with seals intact to be eligible for a refund. We're unable to accept returns of opened or used skincare products unless the item is faulty.

Non-Returnable Items

Items marked as final sale, gift cards, and products that have been opened, used, or damaged after delivery (through no fault of ours) are not eligible for return.

Return Shipping

Unless the item is faulty or was sent in error, the cost of return shipping is the customer's responsibility. We recommend using a tracked shipping service, as we can't be held responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll notify you by email of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5-10 business days, though your bank or card provider may take a few additional days to reflect the refund.

Exchanges

We don't currently offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order for the item you'd prefer.

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of the issue and your order number. We'll arrange a replacement or full refund, including return shipping costs, at no expense to you.

Late or Missing Refunds

If you haven't received a refund within the expected timeframe, first check your bank account again, then contact your card issuer, as processing times vary. If you've done this and still haven't received your refund, please contact us at info@ecompluse.co.uk.

Contact ECOM PLUSE

Email: info@ecompluse.co.uk

Phone: +44 7868 217169

Company: ECOM PLUSE LTD (Company No. 16938843)

Registered Address: Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom