ECOM PLUSE
Privacy Policy
ECOM PLUSE LTD ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or shop with us.
Information We Collect
We collect information you provide directly to us, including your name, email address, delivery and billing address, phone number, and payment details when you place an order or create an account.
We also automatically collect certain information when you browse our site, such as your IP address, browser type, device information, and pages visited, typically through cookies and similar technologies.
How We Use Your Information
We use your information to: process and fulfil your orders; communicate with you about your orders, account, or enquiries; improve our website, products, and customer experience; prevent fraud and maintain website security; and, where you've given consent, send you marketing communications about new products or offers.
Cookies
Our website uses cookies to remember your preferences, keep your cart contents saved, and understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings, though this may affect some site functionality.
Sharing Your Information
We don't sell your personal data to third parties. We may share your information with trusted service providers who help us operate our business, including payment processors, delivery couriers, and IT service providers — solely for the purpose of fulfilling your order or operating our website.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure, encrypted checkout systems.
Your Rights
Under UK data protection law (UK GDPR), you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, and withdraw consent to marketing at any time. To exercise any of these rights, contact us at info@ecompluse.co.uk.
Children's Privacy
Our website and products are not intended for children under 16, and we don't knowingly collect personal information from children.
Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.
Data Controller / Contact ECOM PLUSE
Email: info@ecompluse.co.uk
Phone: +44 7868 217169
Company: ECOM PLUSE LTD (Company No. 16938843)
Registered Address: Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom