ECOM PLUSE

Shipping Policy

Thank you for shopping with ECOM PLUSE. We want your order to reach you as smoothly and quickly as possible. Below is everything you need to know about how we pack, process, and ship your order.

Order Confirmation

As soon as you place an order, you'll receive an email confirming your order details. This confirms we've received your order and that it's being prepared for processing.

Processing Time

Orders are typically processed and packed within 1-2 business days of being placed (Monday to Friday, excluding UK public holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery Times (UK)

Standard delivery: 3-5 business days from dispatch
Express delivery: 1-2 business days from dispatch (where available at checkout)

Please note that delivery times are estimates and can occasionally be affected by courier delays, weather conditions, or high demand periods such as holiday seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and the delivery speed you select. Any applicable free shipping thresholds will be clearly shown at checkout.

Order Tracking

Once your order has shipped, you'll receive a dispatch confirmation email containing tracking information, so you can follow your parcel's journey right to your door.

Packaging

All orders are carefully packed to keep your products safe and secure in transit. We're mindful of packaging waste and aim to use appropriately sized packaging wherever possible.

Delayed or Missing Orders

If your order hasn't arrived within the expected timeframe, please check your tracking information first. If you're still unable to locate your parcel, contact us and we'll investigate with the courier on your behalf.

Incorrect Address Details

Please double-check your shipping address at checkout. We're unable to redirect parcels once they've been dispatched, so any errors in the address provided may result in delays or non-delivery.

International Shipping

Currently we ship within the United Kingdom. If you're located outside the UK and would like to place an order, please contact us to check whether shipping to your location is possible.

Contact ECOM PLUSE

Email: info@ecompluse.co.uk

Phone: +44 7868 217169

Company: ECOM PLUSE LTD (Company No. 16938843)

Registered Address: Office 6754, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom